Shipping Policy

Shipment processing time:
From 22nd August all orders will be shipped from Melbourne, Australia.

All orders are processed within five days of receiving the order. 

Delivery period may vary depending on the courier. Please see shipping rates and estimates below for further information. 

 
Shipping rates and delivery estimates:
Shipping charges and delivery estimates for your order will be calculated and displayed at checkout.

The courier choices we provide offer different levels of tracking. Please see below breakdown so you know what tracking quality to expect in transit.

Excellent

Excellent tracking covers all the steps of transit (from pick-up to arrival/departure at customs, to the delivery at the final destination) allowing you to closely monitor your parcel while reducing the risk of loss or return.

Couriers that offer excellent tracking are UPS, FedEx, DHL Express, SEKO logistics and Quantium. 

Regular

Door-to-Door tracking covers major milestones or events along the way whenever the parcel is scanned. It is the most common type of tracking available with regular couriers. Couriers that offer regular tracking are TNT. 

Basic

Much less detailed than Regular tracking. Expect to be notified of only two events: the departure of your parcel (usually a notice that it's been picked up or dropped off) and the arrival. You may not receive updates during transit. With basic tracking, neither the Courier nor Never Too Small will be able to provide any additional information between scans. Couriers that offer basic tracking are Aramex, Sendle and Couriers Please.

 

Shipment confirmation and order tracking:
Once your order has been fulfilled you will receive a confirmation and tracking number through the email address you provided. 


Customs, duties, and taxes:
Never Too Small is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Where possible appropriate taxes and duties will be charged at check-out.  


Damages & Insurance:
Never To Small provides a shipping and product insurance policy that we strongly recommend you purchase with your product. This is automatically added to your cart, but can removed before check-out. Additionally, some couriers also provide their own insurance. While we do everything in our power to provide you with the product and experience you have purchased, Never Too Small is unable to provide refunds for missing or damaged items that have not been insured.

 

To learn more about the insurance that we offer click on this link:


Returns & Refund Policy:
If you are not satisfied with your purchase, we would be happy to discuss an exchange, or in some cases a refund. Please view our refund policy here

For more information, email info@nevertoosmall.com


International Shipping Policy:
Never Too Small currently ships worldwide out of Australia

 

 

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